Intelligent Virtual Agent (IVA)

Eltropy’s Intelligence Virtual Agent (IVA) is a managed, omnichannel conversational AI automating frontline service across chat, and voice.

Eltropy IVA frees up a credit union’s human agents to handle complex and unique issues that build relationships with members.

With Eltropy IVA and human agents, credit unions can provide better service to members at a lower cost.

• Built on the industry’s first soup-to-nuts banking AI stack embedded in the industry’s first enterprise-wide digital conversations platform designed specifically for credit unions
• Comes with a library of 400+ intents commonly seen in a credit union’s frontline service
• Eltropy IVA seamlessly integrates agent transfers to Eltropy’s communication channels and third-party phone systems via PSTN dial-out or SIP transfer

Why we like this solution:

• Consolidate vendors
• Provide self service capabilities to members

Deflect and resolve high-volume/low-value calls to eliminate wait times