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Illuma Labs

Voice authentication and fraud prevention

Who is Illuma Labs?

Illuma Labs, a Credit Union Service Organization (CUSO), specializes in voice authentication software for call centers. Illuma Shield, their core product, is an easy-to-deploy solution that uses advanced voice recognition technology to replace traditional knowledge-based authentication practices. The net result is enhanced security against fraudsters, elevated member experience and improved operational efficiency for credit unions and their call centers. Illuma Shield has been purposefully built to minimize upfront costs and ongoing maintenance efforts, while also maintaining privacy and security of sensitive member information. 

How a strategic alliance with Illuma Labs benefits credit unions

Illuma Shield by Illuma Labs helps credit unions:

  1. Elevate member experience: More than 85% of consumers are dissatisfied with traditional knowledge based authentication (KBA) practices. Illuma Shield replaces this painful process with a frictionless experience, elevating the member experience at credit union call centers.
  2. Enhance security against fraudsters and social engineers: Fraud is on the rise and fraudsters are increasingly targeting credit union call centers to take over member accounts. Illuma Shield raises the bar for fraudsters by orders of magnitude while eliminating the friction legitimate members need to go through to access their own accounts.
  3. Improve operational efficiency: Call center agents typically spend 1-2 minutes authenticating inbound callers. Illuma Shield effortlessly authenticates members within the initial seconds of the call, resulting in overall reduction in call durations and hold times, enabling valuable call center resources to focus on what they do best: serving members.

Why choose Illuma Labs

The core platform powering Illuma Shield has been developed with $2 million in contracts with the U.S. Department of Homeland Security. Illuma Labs has been recognized as a top Cybersecurity Innovator and has industry endorsements in 28 U.S. states. The company has secured investment and board representation from the credit union industry. And Illuma Shield has been showcased at multiple premier Fintech events, including FinovateSpring and FinovateFall, and won Best in Show at VentureTech 2019. 

Illuma Shield helps credit unions improve member experience, boost the bottom line and provide peace of mind.

Connect with Illuma Labs

Talk to one of our CUNA Strategic Services alliance managers to learn more about Illuma Labs. We’ll help you identify and evaluate the best solution for your credit union. 

Illuma Labs has exclusive pricing and solutions reserved for CUNA Strategic Services and the credit unions and leagues we work with.