Combating Rising Delinquency Rates With Concise Digital Communication

September 11, 2023

A free webinar brought to you by CUNA Strategic Services and Eltropy.

Featured Speakers: Jonny Manousaridis, Eltropy, Lisa Weinstein, VACU

It's no secret that delinquency is rising at an alarming rate. Between car loans at their highest severe delinquency rate in 17 years and credit card debt at an all-time high, it seems this wave is only getting worse. Getting a handle on the rising delinquency rates means getting in touch with your consumers quicker and more effectively. But don't take our word for it.

Watch this webinar roundtable with Lisa Weinstein from Virginia Credit Union, as she shares her team's success story on battling rising delinquencies through the power of digital conversations. In this insightful discussion, Lisa will reveal how her team tapped into digital tools to engage with members more effectively, reduce delinquency rates, and improve overall member experience. Don't miss this opportunity to learn from a real-life example of digital transformation in action and discover new ways to drive success for your own organization.

Key takeaways include:

• The first-hand benefits VACU saw with the power of secure and compliant digital communications
• The efficiencies brought by secure and integrated text messaging
• How more than 500 community financial institutions have benefited from the power of digital conversations

About Eltropy

Eltropy enables credit unions to communicate with members over text message in a secure and TCPA-compliant way. Using Eltropy’s platform, lending, collections, sales, marketing, service, risk management, internal communications and other teams at credit unions can leverage text messaging to boost member engagement and enhance the member experience. Eltropy also integrates with IT systems, such as Symitar and Corelation, and provides member engagement insights.