Creating a Great Member Experience in a Finance-First State: A fireside chat with Del-One FCU
October 15, 2024
A free webinar brought to you by CUNA Strategic Services and interface.ai.
Featured Speakers: Dan McCarthy, President and CEO, Del-One FCU; Horacio Garcia-Korosec, Director of Member Experience and Strategy, Del-One FCU; and Donnell Henriquez, Contact Center Manager, Del-One FCU
Watch this webinar as we dive into Del-One FCU's story and explore strategies for creating an outstanding member experience, while discovering key insights from industry leaders focused on enhancing member satisfaction.
Key takeaways include:
Winning member experience strategies: How Del-One is building memorable experiences that attract new members and strengthen existing relationships
AI impact and results: The role of AI self-service solutions in creating member experiences that resonate
Agent empowerment: How agent roles have evolved with the implementation of AI
Staying ahead of the curve: The impact of shifting consumer behaviors on member engagement and how to adapt
About interface.ai
interface.ai is a market-leading provider of Intelligent Self-Service for credit unions. interface’s Artificial Intelligence acts as a “personal bank teller” to help members 24/7 through every step of their journey from being a prospect to achieving financial wellness.
interface.ai currently powers several credit unions across North America, has enabled millions of dollars in savings for its CU customers, and is one of the fastest-growing credit union providers, growing at over 1500% just in the last year.